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HD Evaluation form
To be completed by the MF

Please complete and submit this evaluation form once a year no later than March 15th. Your input is essential in assisting us improve our services for you. In completing these evaluations, kindly base your evaluation on the overall experience and not on specific incidents. However, please share with us these incidents in your comments. Should any of the parameters not be clear, feel free to contact your Customer Support Representative

Infoman user
Full Name:
MF Area:
Country:
Email:

Business Development and Support

SubjectEvaluationImportanceComments
Cooperation and Support from CSR/BD
Cooperation and Support from NC (If Applicable)
Is HDEE your sole business?
Profitability as MF
Have you achieved Minimum Student Goals?
Profitability as MF: According to the student numbers achieved, does the profitability correspond to the EI&E?
Availability of New Products within expected timeframe

Agreements

SubjectEvaluationImportanceComments
HDEE Agreement Templates as a basis for your lawyers

Training

SubjectEvaluationImportanceComments
Latest version of the MF Guidelines currently on Portal
Latest version of Business Plan Templates on Portal
MF Business Training (if taken in the last year)
Business Training has greatly changed over the years. Would you like an updated MF Business Training to assist you and to help if you train new LCFs?
Did you attend any HDEE webinars? Example: Interwise call on new studio model
How many HDEE webinars did you attend?
Online Webinars (Technical and Quality)
Latest Version of the LCF Guidelines
LCF Training (If you are authorised to conduct LCF training sessions). Please refer to new tools on the portal

Better Business Guides

SubjectEvaluationImportanceComments
Presenting to the Media (please refer to new version on the portal)
Creating an LC (please refer to new version on the portal)
Trade Shows & Exhibitions (please refer to new version on the portal)

Training Powerpoints

SubjectEvaluationImportanceComments
Marketing & Selling Learning Centre Franchises (PowerPoint)
LC Franchise Opportunity - August 2009 (PowerPoint)

Newsletters

SubjectEvaluationImportanceComments
News U Can Use
MF NewsLetter
SN Newsletter
Franchise Focus (franchisee newsletter)
Teacher's Forum

Blogs

SubjectEvaluationImportanceComments
MF Blog - Have you registered?
MF Blog-Content

Steering Committee

SubjectEvaluationImportanceComments
Are you a Steering Committee Member?
Which Steering Committee are you a Member of?
Would you like to participate in future Steering Committees?

Marketing

SubjectEvaluationImportanceComments
Receipt of adequate marketing support for New Products
HDEE Branding Manual
PTC Branding Manual
SN Branding Manual (If applicable)

Websites

SubjectEvaluationImportanceComments
HDEE website (www.helendoron.com)
Polly the Collie website (www.englishpolly.com)
Super Nature website (www.supernature1.com)
HDEG Website ( www.HelenDoronGroup.com)
LCF Website Template
Kangi Club Website

Image Videos

SubjectEvaluationImportanceComments
HDEE Image Video - Parent / Teacher
HDEE - Franchisee
HDEE Image Video - Exhibition
Polly The Collie Image Video
Super Nature Image Video

Promotional Items on the Portal

SubjectEvaluationImportanceComments
Graphic Templates
New Photos
Briefly add other Marketing tools you feel you need.

INFOMAN

SubjectEvaluationComments
HDEE INFOMAN
Response time to INFOMAN queries
HDEE Portal - availability of information
Reports

Pedagogic

TTCs & Seminars

SubjectEvaluationComments
TTC/1: EFI, MEFI, EFAC, FEFAC
TTC /2: Botty, PWW, PWT
BBS Seminar
MEFAC Seminar
Botty the Robot Seminar
Play On Seminar
Paul Ward's World Seminar
Paul Ward and the Treasure Seminar
Storytelling Seminar
Phonics and Grammar Seminar
I am the World Holiday Course Seminar
English through Drama Holiday Course Seminar
Song Seminar
Advanced Teaching Techniques for EFI Seminar
Advanced Teaching Techniques for EFAC Seminar
Advanced Teaching Techniques for MEFAC Seminar
PTC Red Seminar
PTC Blue Seminar
Super-Nature TTC Level 1 (2 days)
Super-Nature TTC Level 2 (1 day)
Super-Nature DVD Training

TTCs & Seminars General

SubjectEvaluationComments
General Satisfaction with TT
MF Feedback Form - TT Training
Timely distribution of Teaching Certificates

Workshops

SubjectEvaluationComments
Discipline Workshop

Courses & Workbooks Content

SubjectEvaluationComments
BBS
EFI
MEFI
FEFAC
EFAC
EFAC Workbook
MEFAC
MEFAC Workbook
Botty the Robot
Play On
Play On Workbook
Paul Ward's World
Paul Ward & the Treasure
I am the World Holiday Course
English through Drama Holiday Course
English through Drama School Year Course
I Can Read & Write English
PTC Red
PTC Blue
Super-Nature 1
Super-Nature 2
Super-Nature 2 Reading and Writing Workbook with Phonics
General Satisfaction with Pedagogic Content

Materials Quality Assurance

SubjectEvaluationComments
CD's
Student Books
Teacher Guides
Satchels

Orders & Shipments

SubjectEvaluationComments
Response time to Order
Accurate deliveries
Response to a Non-Compliance
General Customer Support

Any points you would like to highlight?
Number of years experience as an HDEE MF
Comments: General satisfaction as an HDEE MF