HD Evaluation Form

To be completed by the MF

Please complete and submit this evaluation form once a year no later than January 15. Your input is essential in assisting us improve our services for you. In completing these evaluations, kindly base your evaluation on the overall experience and not on specific incidents. However, please share with us these incidents in your comments. Should any of the parameters not be clear, feel free to contact your Customer Support Representative

Form code	$code
Infoman username	$username
MF area	$area
Email	$email
Country	$country

Business Development and Support
Cooperation and Support from your Account Manager
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Cooperation and Support from NC (If Applicable)
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Availability of New Products within expected timeframe
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
INFOMAN
HDEE INFOMAN
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
INFOMAN support
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Response time to INFOMAN queries
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
HDEE Portal - availability of information
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Training
Latest version of the MF Guidelines
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Latest version of the LCF Guidelines
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Latest version of Business Plan Templates on Portal
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
MF Business Training (if taken in the last year)
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Do you feel you need a refresher BT?	Yes No \| Comment:
Online Webinars (Technical and Quality)
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Do you find webinars an effective tool?	Yes No \| Comment:
Do you have any suggestions for future webinars?

Current LCF Training
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Newsletters
News You Can Use
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
MF Newsletter
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
SN Newsletter
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Franchise Focus (franchisee newsletter)
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Teacher's Forum
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Steering Committees
Are you a Steering Committee Member?	Yes No \| Comment:
Do you feel steering committees are important and effective ?	Yes No \| Comment:
Marketing
Websites
HDEE website (www.helendoron.com)
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Didi and Polly website (www.didiandpolly.com)
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Super Nature website (www.supernature1.com)
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
HDEG Website ( www.HelenDoronGroup.com)
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
LCF Website Template
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Kangi Club Website
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Satisfaction with leads from National Website
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Image Videos
HDEE Image Video - Parent / Teacher
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
HDEE Image Video - Franchisee
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
HDEE Image Video - Exhibition
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Polly The Collie Image Video
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Super Nature Image Video
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Promotional Items on the Portal
Graphic Templates
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
New Photos
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Do you find the marketing section in the Portal sufficient?	Yes No \| Comment:
Briefly describe other Marketing tools you feel you need.

Pedagogic
TTCs & Seminars General
TTC/1: EFI, MEFI, EFAC, FEFAC	Excellent Good Satisfactory Fair Poor N/A \| Comments:
TTC /2: Botty, PWW, PWT	Excellent Good Satisfactory Fair Poor N/A \| Comments:
BBS Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
MEFAC Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Botty the Robot Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Play On Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Paul Ward's World Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Paul Ward and the Treasure Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Storytelling Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Phonics and Grammar Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
I am the World Holiday Course Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
English through Drama Holiday Course Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Song Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Advanced Teaching Techniques for EFI Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Advanced Teaching Techniques for EFAC Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Advanced Teaching Techniques for MEFAC Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
PTC Red Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
PTC Blue Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Didi the Dragon Yellow Seminar	Excellent Good Satisfactory Fair Poor N/A \| Comments:
PTC - Didi TTC (for non-HDEE teachers)	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Super-Nature TTC Level 1 (2 days)	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Super-Nature TTC Level 2 (1 day)	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Super-Nature DVD Training	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Discipline Workshop	Excellent Good Satisfactory Fair Poor N/A \| Comments:
General Satisfaction with TT	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Online MF Feedback Form - TT Training (on Portal)	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Timely distribution of Teaching Certificates	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Courses & Workbooks
BBS	Excellent Good Satisfactory Fair Poor N/A \| Comments:
EFI	Excellent Good Satisfactory Fair Poor N/A \| Comments:
MEFI	Excellent Good Satisfactory Fair Poor N/A \| Comments:
FEFAC	Excellent Good Satisfactory Fair Poor N/A \| Comments:
EFAC	Excellent Good Satisfactory Fair Poor N/A \| Comments:
EFAC Workbook	Excellent Good Satisfactory Fair Poor N/A \| Comments:
I Can Read & Write English	Excellent Good Satisfactory Fair Poor N/A \| Comments:
MEFAC	Excellent Good Satisfactory Fair Poor N/A \| Comments:
MEFAC Workbook	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Botty the Robot	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Play On	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Play On Workbook	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Paul Ward's World	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Paul Ward & the Treasure	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Paul Ward & the Treasure Grammar and Reading Practice Workbook	Excellent Good Satisfactory Fair Poor N/A \| Comments:
I am the World Holiday Course	Excellent Good Satisfactory Fair Poor N/A \| Comments:
English through Drama Holiday Course	Excellent Good Satisfactory Fair Poor N/A \| Comments:
English through Drama School Year Course	Excellent Good Satisfactory Fair Poor N/A \| Comments:
PTC Red	Excellent Good Satisfactory Fair Poor N/A \| Comments:
PTC Blue	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Didi the Dragon Yellow	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Super-Nature 1	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Super-Nature 2	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Super-Nature 2 Reading and Writing Workbook with Phonics	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Birthday Sets	Excellent Good Satisfactory Fair Poor N/A \| Comments:
General Satisfaction with Pedagogic Content	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Materials - Quality Assurance
CDs	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Student Books	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Teacher Guides	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Satchels	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Orders & Shipments
Response time to Order	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Accurate deliveries	Excellent Good Satisfactory Fair Poor N/A \| Comments:
Response to a Non-Compliance	Excellent Good Satisfactory Fair Poor N/A \| Comments:
General Customer Support	Excellent Good Satisfactory Fair Poor N/A \| Comments:

Miscellaneous
Profitability as MF
Excellent Good Satisfactory Fair Poor N/A \| Very important Important Unimportant N/A \| Comments:
Is HDEE your sole business?	Yes No \| Comment:
Have you achieved Minimum Student Goals?	Yes No \| Comment:
According to the student numbers achieved, does the profitability correspond to the EI&E?	Yes No \| Comment:
Number of years experience as an HDEE MF
Would you recommend this franchise to a friend?	Yes No \| Comment:
Considering your experience, would you purchase this franchise again today?	Yes No \| Comment:
Please note any additional points you would like to highlight.

HD Evaluation Form

To be completed by the MF

Business Development and Support

INFOMAN

Training

Newsletters

Steering Committees

Marketing

Websites

Image Videos

Promotional Items on the Portal

Pedagogic

TTCs & Seminars General

Courses & Workbooks

Materials - Quality Assurance

Orders & Shipments

Miscellaneous