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MF/FP Evaluation Form
To be completed by the LCF/FP

Please complete and submit this evaluation form once a year no later than 15th March. Your input is essential in assisting us improve our services for you. In completing these evaluations, kindly base your evaluation on the overall experience and not on specific incidents, however please share with us these incidents in your comments. Should any of the parameters not be clear, feel free to contact your FP/MF.

Infoman User
FP/LCF Area:
FP/LCF Email:
Full Name:
Country:
Direct Franchisee Infoman User
Direct Franchisee Area
Direct Franchisee Email

Business Development and Support

SubjectEvaluationImportanceComments
Is HDEE Your Sole Business
Profitability as FP/LCF
According to the student numbers achieved, does the profitability correspond to the EI&E?
Have you reached expected profitability taking Into account Student Numbers achieved?
Have you achieved minimum Student Goals?
.

MF Support

Availability of Information
Cooperation and Support from MF
MF Assistance with Business Objectives
Number of visits from you MF (during school year)
Number of organized FP/LCF Meetings by your MF
.

Training

SubjectEvaluationImportanceComments
FP Business Training (if taken in last year)
Would you like an updated FP Business Training?
LCF Business Training (if taken in last year)
Would you like an updated LCF Business Training?
HDEE Guidelines - latest version on the portal
Number of group FP/LCF Meetings that you have attended

Better Business Guides

SubjectEvaluationImportanceComments
Presenting to the Media (please refer to new version on the portal)
Creating an LC (please refer to new version on the portal)
Trade Shows & Exhibitions (please refer to new version on the portal)

Newsletters - Available on the portal

SubjectEvaluationImportanceComments
News U Can Use
Teachers Forum
Franchise Focus (franchisee newsletter)

Marketing

SubjectEvaluationImportanceComments
Receipt of adequate marketing support for New Products
HDEE Branding Manual
PTC Branding Manual
SN Branding Manual (If applicable)

Websites

SubjectEvaluationImportanceComments
HDEE website (www.helendoron.com)
HDEE website - national
Polly the Collie website (www.englishpolly.com)
Polly the Collie website - national
Super Nature website (www.supernature1.com)
SN website - national
HDEG Website ( www.HelenDoronGroup.com)
LCF Website Template
Kangi Club Website

Image Videos

SubjectEvaluationImportanceComments
HDEE Image Video - Parent / Teacher
Super Nature Image Video
Polly The Collie Image Video
HDEE Image Video - Exhibition

Promotional Items on the Portal

SubjectEvaluationImportanceComments
Graphic Templates
New Photos
Briefly add other Marketing tools you feel you need.

INFOMAN

SubjectEvaluationComments
HDEE INFOMAN
HDEE Portal - availability of information

Pedagogic

TTCs & Seminars

SubjectEvaluationComments
TTC/1: EFI, MEFI, EFAC, FEFAC
TTC /2: Botty, PWW, PWT
BBS Seminar
MEFAC Seminar
Botty the Robot Seminar
Play On Seminar
Paul Ward's World Seminar
Paul Ward and the Treasure Seminar
Storytelling Seminar
Phonics and Grammar Seminar
I am the World Holiday Course Seminar
English through Drama Holiday Course Seminar
Song Seminar
Advanced Teaching Techniques for EFI Seminar
Advanced Teaching Techniques for EFAC Seminar
Advanced Teaching Techniques for MEFAC Seminar
PTC Red Seminar
PTC Blue Seminar
Super-Nature TTC Level 1 (2 days)
Super-Nature TTC Level 2 (1 day)
Super-Nature DVD Training

TTCs & Seminars General

SubjectEvaluationComments
General satisfaction with TT
MF Feedback Form - TT Training
Timely distribution of Teaching Certificates

Workshops

SubjectEvaluationComments
Discipline Workshop

Courses & Workbooks Content

SubjectEvaluationComments
BBS
EFI
MEFI
FEFAC
EFAC
EFAC Workbook
MEFAC
MEFAC Workbook
Botty the Robot
Play On
Play On Workbook
Paul Ward's World
Paul Ward & the Treasure
I am the World Holiday Course
English through Drama Holiday Course
English through Drama School Year Course
I Can Read & Write English
PTC Red
PTC Blue
Super-Nature 1
Super-Nature 2
Super-Nature 2 Reading and Writing Workbook with Phonics
Did you run HDEE Holiday Courses in 2009?
General satisfaction with Pedagogic Content

Materials Quality Assurance

SubjectEvaluationComments
CD'S
Student Books
Teacher Guides
Satchels

Orders & Shipments

SubjectEvaluationComments
Response Time to Order
Accurate Deliveries
Response to a Non-Compliance

Others

Comments: General Satisfaction as an HDEE Franchisee
“The Franchisee E-Factor”. In which stage do you consider yourself to be in the Franchisee/Franchisor Relationship? GLEE-FEE-ME-FREE-SEE-WE (Please refer to Addendum BP Section D)

Any points you would like to highlight:
Year’s Experience as an HDEE Franchisee:
Year’s Experience with your MF:
I APPROVE of your discussing my evaluation with my FP and / or MF.
I DO NOT APPROVE of your discussing my evaluation with my FP and / or MF.